The best probe station, made in China!
SERVICES
Software Service
Customer Ordering Service
Service engineer contacts the customer， confirm service plan
On-site service
Service completed
Installation
Eoulu provides software installation and debugging services for new customers who purchase or trial software, as well as customers who have already reinstalled software.
On-site Installation
Eoulu engineers complete software installation and debugging at the customer site
Remote Installation
Eoulu engineers remotely guide customers to complete software installation and debugging
Update
Based on the software that the user has installed and used, there are other needs for additional function or performance changes.
Platform Function
Customers want to add functions based on the current software functions or features
Platform Version
Customers need to upgrade existing software versions
- Same-generation version
- Intergenerational version
Test Script
The customer needs to make some changes based on the existing test script library
- Add script
- Modify script
Instrument Driver
The customer needs to make some changes to the existing test driver
- Modify driver
- Add driver
Plug-in Update
Customers need to use a new plug-in or plug-in function
- Update operation panel plug-in
- New operation panel plug-in
- Update format conversion plug-in
- New format conversion plug-in
Training
Services required when customers do not know how to use Eoulu software properly because they do not understand the operating procedures or have not actually operated the software.
Software Operation
Provide customers with step-by-step instructions based on the SOP file that comes with the software installation.
Eoulu engineers demonstrate the operation process and guide customers to perform manual operations
- Online training
- On-site training
Driver Development
Customers want to develop instrument drivers that meet futureC requirements. Eoulu engineers demonstrate how to develop a new driver for futureC using Visual Studio by referring to the futureC Driver Development Manual until the newly developed driver can be used after verification. Sample source code projects are provided for customers. The customer's Visual Studio is installed and purchased by the customer.
- Online training
- On-site training
Script Development
Eoulu engineers provide users with training on using Eoulu IDE to complete operations such as adding, deleting, and modifying test scripts on futureC by referring to the futureC Programming Manual.
- Online training
- On-site training
Others
Services in addition to regular services
Operation Consultation
The customer's software runs normally. The customer wants to inquire about the usage and precautions of certain specific functions, as well as whether the customer's software has certain functions, etc.
Troubleshooting
Exceptions and errors occur after the customer's software is delivered and used properly for a period of time.
- On-site troubleshooting (unit price: USD760 for one engineer per day)
- Remote troubleshooting (unit price: USD585 for one engineer per day)
Accompanying Service
When customer's use Eoulu software for testing, they may not be sure whether the test results are stable and whether they will encounter problems after using the software, so they need Eoulu engineers to accompany them for testing and verification.